Delivery is about more than deadlines. While we have an excellent track record of delivering major projects on time and within budget, we also recognise that our clients are looking for more in terms of quality, flexibility and customer care.
the importance of customer care and each contract is assessed, in conjunction
with the client, to establish the level of response required to ensure
that the public are fully aware of any potential disruption. Key personnel
are given responsibility for customer liaison including the management
of advance publicity, enquiries and complaints. Any complaints are documented
and passed to senior management for action.
This emphasis on customer care is one of the keys to our success. In addition, the successful delivery of major projects is a combination of experience and planning, it demands technical expertise and a positive attitude. It requires contractor and client to come together to explore new ways of working. And this is what we bring to every project solid core skills and integrated services combined with a real willingness to explore new ideas.